Shipping

General Terms and Conditions of the Alís Online Store with Privacy Policy

I. Definitions

 

1. The terms used in these General Terms and Conditions shall have the following meanings:
   a. Supplier – the entity responsible for delivering the parcel.
   b. General Terms and Conditions – these General Terms and Conditions.
   c. Client (Buyer) – a natural person, legal entity, or organizational unit without legal personality but granted legal capacity by specific regulations who places an Order within the Store’s operations.
   d. Online Store (Store) – the online service available at alisme.com, using which the Client may place Orders.
   e. Goods – products offered in the Online Store.
   f. Sales Agreement – an agreement for the sale of Goods within the meaning of the Civil Code, concluded between LBC2019 sp. z o.o. [limited liability company] and the Client via the Store’s website.
   g. User – a natural person, legal entity, or organizational unit without legal personality but granted legal capacity by specific regulations who has registered on the Store’s website.
   h. Owner, Seller – LBC2019 sp. z o.o. [limited liability company], the owner of the Store.
   i. Order – a Client’s declaration of intent that directly leads to the conclusion of a Sales Agreement, specifying, in particular, the type and quantity of Goods.

    

II.General Provisions, Information about the Service Provider

 

1. These General Terms and Conditions define the rules of operation of the alisme.com online store, the general conditions, rules, and manner of sales conducted in the Store, and are drawn up under the provisions of Article 8 of the Act of 18 July 2002 on the Rendering Electronic Services (Polish Journal of Laws of 2002, No. 144, item 1204, as amended).

2. The Store operates at the address alisme.com.

3. The online store is operated by its Owner, i.e., LBC2019 Sp. z o.o. [limited liability company] (NIP: 7010968698, KRS: 0000826204), entered into the Register of Entrepreneurs kept by the District Court for the Capital City of Warsaw, XIII Commercial Department of the National Court Register, with its registered office in Warsaw at 4B/2 Stawki Str., 00-193 Warsaw.

4. All deliveries related to the Store's operation should be sent to the following address: 4B/2 Stawki Str., 00-193 Warsaw.

5. One can also contact the Store via a dedicated contact form on the Store's website, by email at contact@alisme.com, or by phone at +48 575 010 155.

    

III. Personal Data

 

1. The administrator of the personal data of the Store is the Owner.

2. Providing personal data to the Owner is voluntary but necessary to conclude and perform the sales agreement, register a user account, process an order, issue an invoice, and provide other services available in the Store.

3. Personal data is processed under applicable law, including Regulation (EU) 2016/679 of the European Parliament and of the Council of  April 27, 2016, on the protection of natural persons concerning the processing of personal data and on the free movement of such data (GDPR) and the Act of May 10, 2018, on the Protection of Personal Data (Polish Journal of Laws of 2018, item 1000, as amended).

4. Personal data may be transferred to third parties only to the extent necessary for the performance of the agreement, e.g., to courier companies, payment operators, IT system providers, or public authorities authorized by law.

5. The Client has the right to:
   a. access, rectify, delete, or restrict the processing of their data,
   b. object to the processing,
   c. transfer data,
   d. withdraw consent to data processing (if processing is based on consent),
   e. file a complaint with the President of the Personal Data Protection Office.

6. The Online Store uses cookies to ensure the proper functioning of the website, adapt it to users' preferences, analyze website traffic, and conduct marketing activities. Cookies may be stored on the user's device and used by the Store and third parties, e.g., providers of analytical tools (e.g., Google Analytics) or advertising tools (e.g., Google Ads, Facebook Pixel).

7. The User can manage cookies through their web browser settings and block or delete them. However, restricting the use of cookies may affect some of the Store's functionalities.

    

IV. Legal Basis

 

1. These General Terms and Conditions are drawn up, in particular, based on the provisions of the Act of  May 30, 2014, on Consumer Rights (Polish Journal of Laws of 2014, item 827, as amended), the Act of April 23, 1964,  – Civil Code (Polish Journal of Laws of 1964, No. 16, item 93, as amended), the Act of July 18, 2002, on the Rendering Electronic Services (Polish Journal of Laws of 2002, No. 144, item 1204, as amended), Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons concerning the processing of personal data and on the free movement of such data (GDPR) and the Act of May 10, 2018, on the Protection of Personal Data (Polish Journal of Laws of 2018, item 1000, as amended).

    

V. Principles of Operation of the Online Store

 

1. LBC2019 Sp. z o.o. [limited liability company] sells goods electronically through an organized online store via the Internet in the form of a remote agreement between the ordering party—the Customer—and the Store.

2. To successfully place an Order in the Online Store, a device enabling Internet browsing is necessary, as well as a keyboard or another device that allows the correct completion of electronic forms.

3. To make purchases in the Online Store, the Client must be registered.

4. To register, one shall select the “Log in” tab on the Store's website, then enter the email address in the “Register” window and start the registration process. To correctly complete the registration form, one must provide at least the following data, marked with a red asterisk: name, surname, email address, password, address, and telephone number. The remaining data is optional.

5. Once one confirms the data provided in the registration form, the “My Account” page will be displayed, where one will find links to orders placed, receipts received, and options to change the address or user’s data.

6. The registration process is completed at this stage, and the Client is automatically logged into the Store.

7. An automatic email containing information about the creation of an account in the Store and login details will be sent to the address provided during registration.

8. It is recommended to protect this message from third-party access to prevent unauthorized access to the User's login data for the Online Store.

9. After logging in, in the “My Account” tab, the User can change the data provided during registration and view the order history.

    

VI. Availability of Ordered Goods, Orders and Performance of the Agreement, Order Cancellation.

1. The Seller will make every effort to ensure that the goods offered in the Online Store match the current stock levels of the Seller. In the event of unavailability of all or part of the goods covered by the order, the Seller will immediately notify the Client. The Seller may fulfil the obligation by providing a substitute item of the same quality and purpose at the same price and informing the Client in writing about the right to reject this item and withdraw from the agreement, with the item being returned at the Seller's expense. If the Seller is unable to fulfil the order due to the unavailability of the goods, the Seller shall immediately notify the Buyer, but no later than thirty days from the conclusion of the agreement, and refund the full amount of money received from the Buyer.

2. Information about the Goods provided on the Store's website, in particular their descriptions, technical and functional characteristics, and prices, does not constitute an offer to conclude an agreement under the provisions of the Civil Code.

3. Users may place an Order via the website alisme.com. Orders in the Store can be placed by filling out the appropriate forms on the Store's website.

4. Goods in the Online Store have detailed descriptions. The website contains information about the characteristics of the goods and their prices.

5. To place an order in the Online Store, it is necessary to fully accept these General Terms and Conditions.

6. The Goods are reserved by the Client after completing the order placement process, i.e., by clicking the “Confirm the purchase” button.

7. Placing an order is an offer to the Store to conclude a Sales Agreement for the Goods that are the subject of the order.

8. The sale will be carried out only based on a properly completed order process.

9. To complete the order, it is necessary to provide correct personal data, choose the payment method, select the shipping method, and confirm the order.

10. The Agreement may be concluded in Polish, Russian, or English.

11. The prices displayed on the Store's website, as well as the descriptions of the goods, are only commercial information and not an offer within the meaning of the Civil Code. The offer, for the purposes of concluding a specific agreement, becomes binding only at the moment the Seller confirms the acceptance of the order for processing.

12. The processing of an order means the performance of all stages of fulfilment, starting from the initiation of the order processing by the Store, through handing over the parcel to a courier company or an employee of the Store, to the delivery of the parcel to the Client.

13. Orders via the Online Store are accepted 24/7.

14. Additionally, it is possible to place an order via Instagram.

15. After placing an order, the Store sends a confirmation of its placement to the email address provided by the Client. The body of the email shall contain an individual order number, which allows the Client, among others, to check the status of the order.

16. The lack of confirmation of acceptance of the order means that the order may not have been accepted for processing.

17. Parcels with orders are sent within 48 (in words: forty-eight) hours from the moment the payment is credited to the account. In the case of cash-on-delivery parcels, processing takes place within 48 hours from the moment the order is placed.

18. The order processing time specified on the product card when placing the order doesn’t include the time needed for the carrier to deliver the order.

19. Delivery is carried out by courier companies.

20. A receipt or, at the express request of the Client, a VAT invoice is attached to the ordered goods. Additional requests, e.g., a VAT invoice for a natural person, should be addressed when placing an order in the “COMMENTS” field.

21. The Store is not responsible for incorrect data provided by the Client.

22. The cost of shipping, according to the calculation included in the order, is covered by the Client.

23. The Store is obliged to provide the Client with goods free from defects.

24. Delivery of the ordered goods takes place within the territory of the Republic of Poland and to the countries of the European Union at the address indicated by the Client when placing the order.

25. Telephone conversations, as well as electronic and paper correspondence conducted in connection with the operation of the Online Store, may be recorded and archived. Disclosure of any details resulting from these conversations or correspondence is unacceptable, unless with the express consent of the sender and recipient, or when necessary for a claim pursued by the company running the Online Store, particularly against the recipient or sender, or when required by law and at the request of an authorized state authority.

26. At each stage of placing an order, until the payment is made, one can cancel the order by ceasing to proceed through the next steps and leaving the subpage used to place orders.

27. An order that the Client has not completed will not be processed.

28. The Client has the right to make changes to the order or cancel it until it is shipped. Changes or cancellations can be made via email contact@alisme.com.

     

 

 

VII. Prices, Payments

 

1. The gross prices on the Store's website displayed next to the offered products are given in Polish zlotys and include VAT.

2. The Seller reserves the right to change the prices of goods available on the alisme.com  online store website, to publish information about new products, to carry out and cancel promotional campaigns on the Store's website, or to make changes to them.

3. The price of the goods shall be increased by the cost of shipping, which depends on the selected form of delivery and payment. Delivery costs are set during the order placement.

4. The price displayed on the website at the moment of placing the order is the final price, binding on the Client. For products included in a promotion, information about the lowest price from the 30 days preceding the price reduction is visible under the current promotional price.

5. After placing an order, the price of the ordered goods will not change, regardless of any subsequent price changes introduced by the Online Store or the launch of promotional or sales campaigns.

6. The Store offers the following payment methods: bank transfer and cash on delivery.

7. Bank transfer – payments are available via PayPal, traditional bank transfer, or online transfer. Order processing begins immediately after the conclusion of the agreement and crediting of the Store's PayPal account.

8. Cash on delivery – when choosing this method, the Buyer is charged an additional cash-on-delivery fee of PLN 30.

9. Payment is considered complete when the funds are received in the Store’s PayPal account or credited to the Store’s bank account.

10. The Buyer is obliged to pay the final price, which consists of the purchase price of the goods and the cost of delivery.

11. In the case of choosing the traditional bank transfer as the payment method for the goods, the Client should make the payment immediately after placing the order to the bank account of the Store indicated in the order, no later than within 3 days of placing the order.

12. If the payment is not received in the Store's bank account within the above-mentioned period, the order will not be considered properly placed, the agreement will not be concluded, and the order will not be processed.

13. Delivery costs, including charges, depend on the selected delivery method and the courier's rate.

14. The Client should inspect the delivered parcel at the time and in the manner appropriate for parcels of this type, in the presence of the Supplier’s employee. In the event of loss or damage to the parcel, the Client has the right to request that the Supplier’s employee draw up a proper protocol.

15. When receiving the goods, the Buyer is obliged to confirm their receipt. From that moment, the goods become the property of the Buyer.

     

 

VIII. Withdrawal from the Agreement

 

1. According to the Act of May 30, 2014, on Consumer Rights (consolidated text of the Polish Journal of Laws of 2017, item 683), a Buyer who is a consumer and has concluded a remote or off-premises agreement has the right to withdraw from the concluded sales agreement within 14 days from the date of receiving the goods without providing a reason.

2. In the event of exercising the right referred to in the preceding paragraph, the Buyer is obliged to inform the Seller by submitting a declaration of withdrawal using the form provided by the Seller. This form can be sent by post to the following address: 4B/2 Stawki Str., 00-193 Warsaw. Also, the withdrawal can be submitted electronically by sending the electronic withdrawal form to the following e-mail address: contact@alisme.com. A declaration of withdrawal submitted after the deadline referred to in the first paragraph of this section is invalid. Article 61 of the Civil Code applies accordingly.

3. The form for the declaration of withdrawal from the agreement and the information on exercising the right to withdraw from the agreement is provided to the Buyer electronically (as an attachment to the electronic correspondence confirming the acceptance of the order for processing).

4. If the Buyer submits a declaration of withdrawal electronically using the electronic withdrawal form, the Seller will immediately send a confirmation of receipt of the declaration of withdrawal (on a permanent data medium, as defined in Article 2 (4) of the Act of May 30, 2014, on Consumer Rights, consolidated text of the Polish Journal of Laws of 2017, item 683).

5. Goods returned in connection with the withdrawal from the agreement must be complete (including all equipment and accessories that are an integral part of the product, if any were attached) and must not show signs of use exceeding ordinary handling. The goods should be returned along with the original sales document and a completed and signed return form. These documents should be attached to the outside of the packaging so that the Seller can access them without opening the parcel.

6. The cost of returning the goods, except for the cases referred to in Article 33 and Article 34 (2) of the Act of May 30, 2014, on Consumer Rights, is borne by the Seller. The Buyer is obliged to properly secure the returned goods to prevent damage during transport (direct cost of returning the goods – under Article 34 (2) of the Act of May 30, 2014, on Consumer Rights, consolidated text of the Polish Journal of Laws of 2017, item 683).

7. The Buyer is obliged to return the goods immediately but no later than within 14 days from the date of withdrawal from the agreement. The Seller may stipulate that, in the event of withdrawal from the agreement, the item to be returned will be collected by the Seller or an authorized person.

8. If the delivered goods are incomplete or show signs of use exceeding ordinary handling, the Seller reserves the right to refuse to accept the parcel or reduce the refunded amount by the value of the damaged goods.

9. In the event of withdrawal from the agreement, all payments made by the Buyer, including delivery costs, will be refunded to the Buyer's bank account immediately, but no later than 14 days from the date the Seller receives the Buyer's declaration of withdrawal from the agreement.

10. The Seller declares that the refund will be made using the same payment method used by the Buyer. However, the Seller, in agreement with the Buyer, may agree on an alternative refund method that does not impose additional costs on the Buyer.

11. The Seller may withhold the refund of payments received from the Buyer until the returned item is received or proof of its shipment is provided, whichever occurs first. The Seller's right mentioned in the previous sentence of this paragraph does not apply if the Seller has offered to collect the goods from the Buyer.

12. After receiving and accepting the goods, the Store will issue a correcting invoice to the Buyer, which will be sent to the Buyer's address.

13. According to Article 38(1)(5) of the Act of May 30, 2014, on Consumer Rights, the Seller stipulates that the right to withdraw from the agreement does not apply if the goods are delivered in a sealed package that cannot be returned once opened for health or hygienic reasons, provided the packaging has been opened after delivery.

14. By concluding the agreement, the Buyer confirms that s/he has read these General Terms and Conditions, and confirms that s/he has been informed of the right to withdraw from the concluded sales agreement within 14 days from the date the goods are delivered to the Buyer.

     

 

IX. Complaints and Returns

 

1. If, after the ownership of the goods has been transferred to the Buyer, the Buyer finds that the goods have physical or legal defects, the Buyer may, if he is a consumer (within the meaning of Article 221 (1) of the Civil Code), file a complaint with the Seller under warranty for defects. If the Buyer is not a consumer, he may file a complaint to the Seller under the warranty for defects.

2. In the event of mechanical damage caused during delivery or in the case of submitting a complaint to the Seller, the Buyer should send information about this fact by mail or e-mail address to contact@alisme.com and contact the Store by phone regarding this matter. The complaint must specify the defect that the Buyer believes the goods have and, if possible, document the said defect. The Seller will respond to the complaint within 14 days of receiving it.

3. The transport of the goods complained about under warranty takes place at the Seller's expense using the services of a courier company selected by the Seller unless the Seller has informed the Buyer that the goods will be collected by the Seller or a person authorized by the Seller. The Store does not accept cash on delivery parcels.

4. Complaints related to the online service (e.g., incorrectly charged delivery costs or incorrect goods in the shopping cart) can be submitted by email.

5. The Buyer, when collecting the parcel, is obliged to confirm its receipt in the presence of the courier with a note stating that the parcel has been delivered in an undamaged condition or that the parcel shows signs of damage along with a description of such damage.

6. The Seller is liable under the warranty for physical or legal defects of the sold item only if the defect is detected within two years from the date of receipt of the goods by the Buyer (as referred to in section 6 (1) (1-2) of the General Terms and Conditions). According to Article 568 (1-5) of the Civil Code, the Buyer referred to in section 6 (1) (1-2) of the General Terms and Conditions loses the rights specified in Article 568 (1-5) of the Civil Code if s/he fails to notify the Seller of this fact immediately after detecting the defect (Article 563 (1-2) and Article 564 of the Civil Code).

    

 

X. Personal Data

 

1. The administrator of Clients' personal data is the company LBC2019 sp. z o.o. [limited liability company], with its registered office in Warsaw.

2. Clients' data are processed for processing orders and performance of sales agreements, maintaining a user account, handling complaints and returns, sending newsletters (with the Client's consent), fulfilling legal obligations (e.g., accounting, taxes), and pursuing claims.

3. We process data under Article 6 (1) of the GDPR: b) – necessity for the performance of the agreement, c) – legal obligations (e.g., storage of accounting documents), f) – legitimate interest of the administrator (e.g., direct marketing).

4. The data may be transferred to cooperating entities, such as courier and postal companies (delivery of goods), electronic payment operators, accounting offices and legal advisors, and IT service providers (hosting, mailing).

5. The Store stores data related to the processing of orders for the period required by law.

6. The Client has the right to access his/her data, rectify incorrect data, delete data ("the right to be forgotten"), limit processing, transfer data, object to processing, and withdraw consent to data processing at any time.

7. The Client has the right to file a complaint with the President of the Personal Data Protection Office if s/he believes that his/her data is being processed unlawfully.

8. The Store uses cookies for analytical and marketing purposes. The User can manage the cookie settings in his/her browser.

 

Warsaw, March 5, 2025.